What's Important To Us
Our goal is to assist every Australian to find the right care, support and accommodation solution that meets their needs, wants and wishes, in the quickest time possible.
We are authentic, transparent and empathetic. Having 'lived and breathed' our work within our own family and assisted thousands of Australians seeking care for more than three decades, we know what to expect and how to support our clients.
We value our relationships with our clients, their loved ones, our care providers and our strategic partners. It takes time to nurture relationships and we take the time to do so.
We are compassionate. As our client, we stand in your shoes, see with your eyes, listen with your ears, and feel through your heart.
We believe in making the most out of life through living well. For clients, we take care in monitoring the food consumed, the physical activities undertaken, the sense of independence, and the time enjoyed in the company of others.
We seek to ensure that no client worries about money and that the services provided are within their financial means and any available government subsidies are accessed.
We believe in harnessing opportunities and seizing life adventures no matter what stage of the journey. When the chips are down, we do our best to lighten the situation.
DR Care Solutions Professional Code of Conduct
When providing care guidance and assistance to a person enquiring about our services or engaging us as a client, DR Care Solutions personnel will:
Respect that person’s right to freedom of expression, self-determination and decision-making.
Treat them with dignity and respect, and value their diversity.
Respect their privacy.
Serve them in a safe and competent manner, with care and skill.
Act with integrity, honesty and transparency.
Promptly take steps to raise and act on any concerns impacting the quality and safety of care, support and services they receive.
If required, provide advocacy on their behalf.
Provide services free from all forms of violence, discrimination, exploitation, neglect, abuse and sexual misconduct; and take all reasonable steps to prevent and respond to the same.
This Code of Professional Conduct was developed in line with the Aged Care Quality and Safety Commission Amendment (Code of Conduct and Banning Orders) Rules 2022 released by the Commonwealth Government on 1 December 2022.
Its principles are reflected in the DR Care Solutions Terms of Business/Contract Agreement signed by DR Care Solutions Managing Director, Danielle Robertson, and the client on engagement.
Free Initial Consultation
Let’s talk and see how we can help you with your care needs.
You may be the care recipient, carer, guardian or an employer seeking to support your employees with their care responsibilities.
Book a complimentary call with Danielle Robertson.