• Danielle Robertson

We Need Aged Care Services. Where Do We Start?

Updated: Mar 13

© Danielle Robertson Consulting Pty Ltd t/as DR Care Solutions

I get asked this question every day. After working for more than 30 years in the aged care industry, navigating the field of aged care services in the government and non government sector seems second nature. I often forget it is a whole world in itself. A world of acronyms, jargon and secret codes that most people often do not understand. So where does one start?

I recommend people commence at www.myagedcare.gov.au. The federal government has created a one-stop website to aged care services around Australia. One website and one phone number that provides consumers with an information resource (portal) to access aged care services. Through this gateway, consumers can access information about navigating aged care services, the available funding and care services available from aged care organisations in their local regions. For more information visit www.myagedcare.gov.au or call 1800 200 422.

This process appears to be so simple. Ideally, we would like to be able to type in the website, undertake a search, read about it and obtain your answer. Unfortunately, simple is not the experience many consumers have had. I heard a story from a colleague about the time she took a phone call from an extremely stressed carer. She tried to explain the process of calling My Aged Care and going through an assessment prior to accessing funded services. The carer cried and yelled ‘what is an assessment, what is a portal, you don’t make sense’. To aged care service providers, assessments and portals are part of their everyday work life and part of the standard vernacular. To a carer under stress who is new to the aged care service sector, they might as well be speaking a foreign language. It’s stressful enough being a carer without having to navigate a whole new industry.

It is helpful to have a friendly face to sit down with over a cup of tea and explain the system and all your care options to you. DR Care Solutions helps our customers navigate the complex aged care system and provides support in planning for their care needs and accessing quality providers from a panel of hand picked home care services (if that the is the preferred option for care). DR Care Solutions acts as an advocate for aged cared consumers, tailoring services to specific needs of the client, offering expert advice and information about aged care services.

If you need a helping hand to navigate the aged care space and want some TLC instead of a website or call centre, feel free to call Danielle Robertson, DR Care Solutions, today on 0418 737357.

Want more? Find similar information by selecting your favourite topic tags below:








#MyAgedCare (Government aged care website)


We provide Aged Care & Disability Care Solutions around Australia: for you, as a care recipient, or as a loved one or guardian of someone in need of aged care or disability care.




  • LinkedIn Social Icon
  • Facebook Social Icon
  • Twitter Social Icon
The Association of Age Service Professionals | Accredited Member
FBA | Family Business Australia
We accept the Seniors Card
Australian Business Group Abu Dhabi
FPA | Financial Planning of Australia

© 2020 DR Care Solutions Pty Ltd