THE RIGHT CARERS
— Sharon D (Inner West NSW)
“Hi Danielle, your assistance in navigating the process and finding the right carers has made an enormous difference to Mum and Dad. I don't know how anyone manages the process without the guidance you offer.”
Tim gives a glowing testimonial for both Danielle Robertson and DR Care Solutions.
Lile speaks about the professionalism of Danielle Robertson from DR Care Solutions and how she took the time to ensure the best outcome for her mother.
FINDING CARE SOLUTIONS
“A note to thank you, Danielle. My parents both in their mid-eighties have lived in their home for 60 years. Both are carrying chronic health issues. They did not want to leave their home if they could possibly stay there. When my mother was being admitted again for treatment to a chronic leg ulcer, I became worried about how Dad would cope without her at home.
Mum’s specialist vascular surgeon would not release her from hospital this time unless she had nursing care regularly attending the home and a reduced workload so she could keep off her leg as much as possible. I was faced with helping my parents navigate the complex area of home care and aged care services.
I looked on the web and was baffled by the number of services to choose from. Where did I start; Danielle was the answer. Danielle knew which services to recommend and helped us to come to where we are now with both Mum and Dad at home receiving weekly carer support, and gardening services from a home care services team who listen to my parents’ wants and desires. We as a family are very happy with the result, and I am so glad that I had met Danielle."
Janice Marshall - Glenhaven, New South Wales April 2020
“Thank you so much Danielle for your support in finding the perfect residence for our 91 year old Dad. My sisters financial advisor recommended Danielle when we were unhappy with the carers that we had employed. Danielle came to visit Dad at his house and created a plan for him based around his needs and interests. Then Dad had a fall and ended up in hospital. Dad was unhappy in hospital, so when the doctors advised us that he should not return home but enter into care, my 3 siblings and I panicked. We had just a few days to arrange respite with a view to permanence.
Danielle immediately launched into action and found us a wonderful facility that even had a coffee shop. Knowing that Dad could wander down for a cuppa and a chat was really comforting as this was one of his favourite outings. Danielle continued close contact with us, we had not visited residences before and were still worried that there may be a better one out there for Dad. Danielle demonstrated caring and patience as she ran two Care360 reports and accompanied us to visit another 7 residences. We needed the reassurance that where Dad was, was the best place for him.
After all the running around, we knew that the first place Danielle had found was indeed the best. Our whole family can’t thank you enough, you were our heaven sent guide during an emotional and stressful time. You worked so quickly to find the perfect place for Dad and we shall be forever grateful for your patience, understanding and caring nature."
Michelle, Sharon, Michael and Brett - Russell Lea, New South Wales March 2020
“Danielle, we were in a tough spot after Dad’s fall in Tweed Heads and desperate to get him into care before the COVID-19 doors closed in Sydney.
We know you moved mountains and we are forever grateful that we secured the right place for him in nearby Lane Cove. It took a herculean effort to do this inside two weeks – we need a rest but best wishes for your future success."
S and K Wright - Waverton, New South Wales March 2020
“Mum moves into care today for Respite with a view to permanent care. I cannot thank you enough for all your help and support at a very emotional and stressful time for me and my family. You have been more than helpful and your advice has been second to none. Thank you!"
Carol Brown - Adelaide, South Australia February 2020
“Thank you, Danielle, for all your assistance and support with arranging care for my mother and brother recently. It’s one thing to have to navigate the aged care system for my mother, but to also have to navigate NDIS, Centrelink and carers to assist with my brother’s care when he was diagnosed with Early Onset Dementia, at the same time, was overwhelming and complex. You listened to our concerns and wishes with empathy and acted with haste to ensure that care was in place as quickly as possible - offering guidance and support at every stage. I have no hesitation in recommending your services to anyone who is in the unenviable position of arranging care for their loved ones. Appreciate all that you have done for my family – thank you again."
Robert Myles - Granville, New South Wales January 2020
“Hi Danielle, Mum is doing really well and don’t think I’ve ever seen her as happy in years. She’s practically running the place. The head nurse mentioned recently they should be paying her!!! The staff love her because she has her marbles and can participate in all the activities. She’s started a knitting club, in charge of the garden areas (watering etc), heavily involved in celebrations Halloween, Melbourne Cup, Christmas decorations, shopping and setting up. Thank you so much for helping us find the right care and accommodation for Mum. We couldn’t have hoped for a better outcome."
J Macpherson - Western Australia January 2020
“Far out Danielle... You are amazing! I'm a physio working in domiciliary work mostly with the aged and it's great to see someone who cares. Thanks again."
Kay S - Tasmania January 2020
“Thanks for your support and the inspirational, professional and empathetic way you help people Danielle!."
Peter Tribolet @ Foundation Financial Advice - Melbourne, VIC December 2019
“Thanks again Danielle for your assistance. It is much appreciated. Knowing that Dad is safe and clean and cared for is a great relief for both my sister and I. Although I didn’t think I would feel such a weight off my shoulders, we have been so focused on Dad and his needs and wants, we have ignored what that has been doing to us and our families."
Bruce P - Coogee, NSW December 2019
“Hi Danielle –my feedback on the LifePlan© you developed for my clients, is that, this is brilliant! To put it simply, you have probably saved a life (or two). I’d like you to come and speak to my GT colleagues when you have time. Many of them will have ageing clients who might be in a similar position as my clients. Thanks again."
Robert Powell Partner - Private Advisory @ Grant Thornton October 2019
“Your services are so valuable and it’s amazing that you are able to take care of all of these problems so smoothly, you make it all look and sound so easy until the rest of us try it. Keep up the good work!"
Bernice R - Expat now in Canada September 2019
“My brothers and I approached Danielle to see if she could help us when my mother needed to move quickly from interstate to Sydney and into respite and possibly longer term high level care. We were so glad we did.
Danielle moved smoothly into action, working with my cautious and unwell mother to ascertain her needs and preferences (by phone), identifying suitable options, working with us to arrange visits so we could finalise an option for respite, and identifying and sourcing all support needs to move my mother from Queensland. Everything went so smoothly. Somehow Danielle met everyone’s requirements and serviced everyone’s emotional needs too.
And the process meant the family was very involved with staff from the get go. My mother moved in and Danielle supported her in discussions for alterations to her room and routine and care. By the end of the respite period, Mum had decided to stay at the home - her health had improved enough for her to enjoy the expansive gardens.
Danielle again swung into action, helping us to negotiate with the home and settle all terms and conditions. Mum has been there a year - the family meets for lunch in the gardens most weekends."
K Parker - Stanmore July 2019
“It all started with Shingles! We secured a temporary carer using the Commonwealth Package..... eventually the Aged Care Package became available. Now we had a further challenge!!! We did not know where to start….. the Aged Care System is not easy to understand or navigate. We wanted a quality provider for our mother and fortunately we were aware of Danielle’s expertise through her former business, Dial an Angel.
From the outset, our family felt relieved and comforted to know that we had an advocate who was knowledgeable and someone we could trust to provide suitable options & recommendations for our mother.
After an initial assessment, Danielle was able to narrow our search down to a few suitable providers to consider for weekly in house support. Without Danielle’s assistance, knowledge and tremendous support, we would have found this task extremely difficult.
Our mother is very happy with her regular care person who attends on a weekly basis. It gives our family peace of mind as we know we can schedule doctor’s visits, have her groceries purchased with the carer visiting on a regular basis."
J. Boutros - Roseville July 2019
“Hi Danielle, You have been such a great help in navigating and negotiating Aged Care for my wife and me. Both of us are 87 years of age and I am my wife’s primary carer. I was finding it very tiring and I really didn’t know where to turn. We had previous experience of having carers sent from a large organisation which proved incompatible with our family. My wife was not keen on having care and support services reintroduced. Danielle came along and listened carefully to our wants and wishes and introduced the right care provider to match our needs. Care and support started last week and I am pleased to say that Ann has accepted the help quite well. Thank you again for your involvement, it has taken enormous pressure off me."
ND - West Lindfield June 2019
“Hi Danielle, your assistance in navigating the process and finding the right carers has made an enormous difference to Mum and Dad. I don't know how anyone manages the process without the guidance you offer."
Sharon D - Inner West June 2019
“Hi Danielle, I wanted to thank you for all your help over the last few weeks.
As you were aware, we were in a desperate position trying to find a nursing home for Jeff’s parents, who both suffer from dementia. We looked for weeks trying to find a suitable place, however the aged care system is a minefield and we were out of our depth.
Thank goodness you found a place within three days and it was such a pleasure dealing with you and so easy. You listened to what we needed and found us exactly what we had in mind, this took a huge burden and stress off our shoulder. Within two weeks they were in accommodation and being taken care of.
We can’t thank-you enough for your making our lives easier and finding the perfect place for Jeff’s parents".
L Carr - Sylvania Waters February 2019
“Thanks for your Christmas wishes Danielle. Mum turned 95 on Monday and is in Canberra for the next few weeks. I am convinced she would not have lived this long life had she been living in an institution. So we are very happy that she is doing well and that she can remain living at home after you introduced the right home care provider with a team of quality carers. I wish you and your family peace and joy for the festive season and all the best for 2019".
VF - St Ives December 2018
“Our neighbour, Fiona was concerned about our health, safety and wellbeing and made contact with Danielle from DRC Care Solutions. We contacted Danielle and had a brief chat about where we were at. Danielle arranged to visit us to determine the best way forward for our long-term care. Danielle informed us of all the options available and what she felt might be best for us.
Given the fact that we are 94 and 95 years of age, the family felt it best we move into a care facility close to an area we were familiar with. Danielle professionally assisted us to locate the right facility with two rooms next to each other. We were able to set one up as a bedroom and the other as a small living area. There is a shared bathroom just outside the rooms.
We knew it would be quite difficult to find a place that could accommodate both of us together in the area we wanted. We were just so grateful for Danielle’s sage advice and guidance. We would highly recommend DRC Care Solutions to anyone who is unsure of their next steps".
R & J Hughes - Wahroonga November 2018
“Having cared for my husband 24/7 for eight months this year I reluctantly had to put him into respite care in a nursing home nearby. Danielle Robertson was instrumental in getting him in there, overnight. We were very fortunate because it was the only bed available. After an unfortunate episode, he was admitted to hospital with aspirated pneumonia and spent 8 days there.
Upon his return to the Home I was very anxious that it should not happen again. I voiced my concerns to Danielle, with the thought that we might need a carer. Within 24hours Danielle had arranged for carers to attend my husband seven days a week. They attend to his needs and give him breakfast etc and look after him until I get there to give him lunch.
It has made such a difference for me to have peace of mind that he is getting individual attention. He is more alert and, today, with the help of his carer was walking for the first time in two months. The staff in the Nursing home have nothing but praise for the quality of the carers and, I know, it is because of the vigilance of Danielle that things have gone so smoothly".
A Blackman - Western Sydney October 2018
“Dear Danielle, thank you for your sensitive attention to the care needs of my friends and neighbours. We have lived in the same apartment building for some 20 years, so I have become close friends to them.
She has relatively little mobility and has suffered from several falls in their apartment over recent months. He is in better health, though nearing 94 year of age, when she falls he is not strong enough to assist her.
Some five weeks ago she fell once again, and you were good enough to respond quickly and at the weekend, made a comprehensive care assessment of both of them and arranged for carers to come to the apartment on a 24/7 basis.
I was impressed with your professionalism and understanding of what was required. The Care Provider you organised were also very capable and gave the couple good support for several weeks.
Thank you for your concern and help."
Peter L - City of Sydney August 2018
“Being interstate and navigating the Aged Care system for my parents was a very difficult and daunting task. With a dignified and professional approach, Danielle simplified a complicated process by offering practical advice and achievable options. Armed with knowledge and knowing the relevant questions to ask has made a significant difference to this experience. Thank you Danielle for your gracious support, it is very much appreciated."
F. Maiorana - Cairns, QLD April 2018
“Thank you once again for your assessment and comprehensive summary of our situation. Even though we are 79 and 80 respectively and extremely healthy and independent, it does bring to our attention that we are getting older even though we feel good, there will be a time when we will need some assistance and that is what you helped point out to us. Thank you again for your empathy and support. It is appreciated."
K & V Flynn - Hornsby Heights, NSW February 2018
“At age 94, and after successfully living independently for almost 30 years, my mother’s health began to decline. As her only daughter and relative in Australia, I was at somewhat of a loss to know how to help my mum into Aged Care, which was the only realistic avenue open to her. Thankfully, Danielle’s services were recommended to me. I found Danielle’s knowledge, advice and wonderfully warm manner invaluable in helping me navigate the Aged Care system. I would have been quite lost without her support & guidance and am thankful that our paths crossed. With Danielle’s help, I believe that my mum has now found the best Care place for her ongoing needs."
Lile Judickas - Wollongong, NSW December 2017
“After only a brief time using the services of Danielle for our clients, I have found Danielle to be extremely empathetic, knowledgeable and personable in her approach. Danielle's ability to understand our clients care needs was accurate and assisting them find the appropriate care provider was fantastic. I thoroughly recommend Danielle and her services."
Darryn Fellowes - Financial Planner @ Skeggs Goldstien, NSW November 2017
“After some rather alarming behaviour of a much loved relative I, as the carer, was feeling stressed. Knowing that Danielle is involved with aged solutions I, initially, contacted her for advice. Her response was immediate and to the point. She elicited co-operation with our family doctor for review of recent medication and offered some coping mechanisms for me in the meantime.
We discussed other strategies to be able to keep this much loved family member at home where he is familiar. It took a huge weight off my shoulders being able to talk with a professional in aged care, whose main thrust is to provide support, not only for the client but their family as well. We thank you Danielle."
A.M. - Croydon, NSW October 2017
“I was in a complex and stressful situation with my elderly mother. I urgently needed help and guidance to work out a new care arrangement and, despite working in health and aged care, I was at a loss to work out how to begin to make this happen. I was dismayed to learn just how confusing and stressful the whole process was. The mountain of paperwork and assortment of phone calls I made only added to the stress and confusion. Despite a lot of time and research spent on this, I was getting a lot more concerned, not less.
I was then referred to Danielle Robertson. She took the time to discuss my mother’s situation over the phone and then, quite promptly, met with me in person to more thoroughly understand the entire situation. Danielle also took the time to personally meet with my mother in the nursing home where she had a temporary respite arrangement.
Danielle’s 30 years of experience was very evident in her professional approach, but she was also gentle and personable. Our situation was complex and we needed services recommended to us. Danielle clearly listened to our situation and found a high quality care provider for my mother very quickly! I was also recommended to an Aged Care Specialist Financial Planner, who was also an enormous help.
At all times I have been made to feel supported by Danielle who has communicated very well with me during this stressful time. I have no hesitation in recommending Danielle Robertson Consulting (DRC Care Solutions) to anyone wanting a personable and professional team who will support and guide them when the time comes to help an elderly parent or loved one in a crisis."
Sally - Manly, NSW June 2017
“Danielle, I am very grateful for the empathy and care shown to my clients. You are an epitome of professionalism in your sector. Working with you is becoming a pleasing and regular habit."
Michael P - Lawyer Sydney, NSW March 2017
“It was such a pleasure (and relief) to meet Danielle. My frustration about how to find cost effective and quality care for my 93 year old mother who wished to live at home were mounting every day. From our first conversation I felt that I had met a specialist in the field of home care for elderly people who understood what was needed for my Mum and worked with her to develop a good plan for her care and then arranged for us to meet potential providers - all good quality organisations with the same values as her. We were able to appoint a care provider very quickly after Danielle's assistance, she provided a very professional and caring service to Mum and we are very grateful."
VF - St. Ives March 2017
“Danielle has assisted our family through a very complicated process of engaging a long term care solution for my mother who requires ongoing 24 hour care. Danielle carefully assessed our needs and partnered us with the most suitable care providers. She assisted us through the interview and implementation process and has kept in contact to ensure we have ongoing support. This is a most valuable service and we recommend Danielle for anyone seeking assistance in this area."
TC and HM - Caringbah February 2017
“Thank you so much for explaining the Aged care system to Mum. Even just your chats with her have lifted such a weight off of her shoulders. I know that staying in her own home is so important. So given that is your expertise it certainly removes the fear of having to relocate to residential care. Thanks again."
Linda Murray - Athena Coaching October 2016
“Danielle, the brief on this client was more than comprehensive! It was fantastic! I feel like I know the client personally after reading through it. It was extremely helpful to pull together the quotation for care."
JL - Care Provider on the DRC Quality Care Provider Network July 2016
“In brief, Danielle Robertson Consulting is a boutique consulting service, specialising in the navigation of health, aged, disability care, retirement living and child care. Our partners at Aged Care Steps also highly recommend Danielle Robertson Consulting."
Paul Pavlic - General Manager GPS Wealth Limited June 2016
"Hi Danielle, I am most impressed. Your work is very professional and comprehensive. I have absolutely no reservations or concerns about your processes, they are excellent. I am more than comfortable to be recommending you for further work after reading your executive summary and even more likely to have a preference for you to manage the navigation part of the process than me."
Bruce Gale - GJ Financial (Sutherland) June 2016
"Dear Danielle. Thank you so much for the time you have taken to complete the health and well-being assessment summary. I have let all the family read the document and printed a copy for my dad to read too. I can’t believe how much information you managed to gather from the initial meeting. You really gathered so much and it seemed like a casual chat rather than an interview as such. You seemed to make the family feel at ease and thus they were more open. In relation to the recommendations you made, we will be working with Dad and Mum to make these happen. Thank you again."
Christine B (Gold Coast) June 2016
"Danielle is truly a specialist in her field with many years of experience. Human Resource Managers are increasingly turning to specialists such as Danielle for guidance and programs/services to provide employees. These services help retain employees in the workforce when they may otherwise exit due to have conflicting personal commitments ie caring responsibilities for elderly parents or children. I recommend Danielle for the work she provides."
Leanne Bloomfield - Head of Human Resources at HLB Mann Judd January 2016
“I just wanted to say how delightful it was to meet with you, and to say I was very impressed with your summary from our strategy session last week. You are certainly in tune with us and have given us clear guidelines for our next steps. We look forward to further discussions with you in order to grow our business."
Jan W - Care Provider Vic/NSW on the DRC Quality Care Provider Network August 2016
"I have had the pleasure of working with Danielle across two ventures in the aged care sector. In that time I found her to be extremely insightful, possessing a extensive body of knowledge and professional network that enhanced our projects and allowed us to shorten our operational timelines. I hope to work with her again in the future and highly recommend her."
Dan Noble - Growth Advisory Partners January 2016
"As the CEO of Dial-an-Angel, Danielle was a long-time, active member of our Chamber. Danielle is one of the most proactive and professional people I have ever been associated with, and her commitment to anything she puts her mind to is always wholehearted."
Mark Herman - Client Relationship Executive at Australian Institute of Company Directors January 2016
"As the co founder of Lachlan Partners Financial Group and in my role as an Accredited Family Business Advisor I have worked closely with Danielle in her capacity as CEO and Director of Finance and Operations of her family business Dial An Angel and congratulate her for her attitude, willingness and capability to manage a proactive professional national business. The growth of Dial an Angel under Danielle's management has been extraordinary as has the services her business has provided the community. I highly recommend Danielle to any management or Director appointment where she can share the wealth of knowledge gained over many years."
Michael Burton - Principal - Private Client Advisor at Shadforth Financial Group Ltd January 2016
“As we gather each month we look forward to hearing our 'Guest Speaker' and we all appreciated your visit this afternoon. On behalf of the Concord Combines Probus Club I thank you for your wonderful presentation to our members at today's meeting."
Marion Ryan - Concord, NSW February 2020
“Thanks Danielle for an excellent session on Friday. You present very well , a nice style & your passion, knowledge & experience is impactful."
Errol Woodbury @ Woodbury Financial October 2019
“Hi Danielle. Many thanks for your excellent presentation this morning. I have worked a bit in aged care but your breadth and depth of experience is tremendous and I learnt a lot. Hope to see you again soon."
Shaun Madders @ Spry Roughley September 2019
“Danielle gave the Hurstville Ladies Probus a very comprehensive overview about planning ahead as we age. She spoke for almost an hour and gave us a great deal of useful information on how we can plan for the future, especially to suit the person involved. She gave us some great ideas especially to help one stay in one’s home. I can highly recommend Danielle as a guest speaker."
Robin Hunt - Speaker Convenor @ Hurstville Ladies Probus July 2019
“Thank you Danielle for speaking at our ‘lunch and learn’ session for our GSA team on Monday 8 April 2019. You were brilliant Danielle, in fact so good I’m going to use you myself! Additionally, the feedback from the team was that you were extremely interesting and informative. We all got a lot from this and made us think a lot about developing a Life Plan."
Paul Hines - CEO GSA Insurance Brokers April 2019
“I just wanted to quickly touch base with you now that the FBA “NSW Celebrate 17” is done and dusted to say a huge thank you! With the current absence of a NSW State Manager, you have taken such a lead and been hugely involved in the formal part of the evening as MC. Those of us in Head Office that have been overseeing the event ‘from a far’ are incredibly grateful of your ‘over and above’ support and contribution. I’ve had feedback from Alex, the Swaab team and participants that it was a great event, and a wonderful way to finish up a very busy year! I really did appreciate all of your support, it was invaluable...thank you!!! "
Dani Ricato - Events Manager , Family Business Australia December 2017
“Danielle’s in depth knowledge of this challenging area is great. She also approaches the issues for clients in a sympathetic and personable manner which is essential when dealing with what can be an emotional and confusing area for clients to deal with. Working with Danielle is a pleasure too."
James Whiley - Special Counsel, Hall & Wilcox November 2017
“As a trusted advisor to many retirement aged clients it is important to always have a solution to people’s problems. Sometimes your own and sometimes by referral to others. My business is substantially family business advisory , so it was lovely to hear the genesis of both Dial-an Angel and DRC Care Solutions stories when you spoke the other day at Hall & Wilcox Lawyers. I am now comfortable that I know where to go when it comes to review and implementation of in home care solutions when the need arises."
Paul Mannion - Director, Nexia Australia November 2017
“CoVenture recently held a seminar in the Illawarra to help explain how one goes about arranging aged care for themselves and their loved ones where Danielle Robertson presented a very informative session.
She was clear and on topic with her information and the attendees remarked most favourably that it contained very usefull information regarding options for care provided at home or if required to enter and aged care facility as the alternative option.
We can highly recommend Danielle and her service to those who are trying to navigate their way through finding the best aged care outcome at this highly emotional and difficult time to make the very best decision for themselves and their loved ones."
John Cerniauskas - CoVenture Wealth Management and Aged Care Planning October 2017