We Needed Respite Care For Mum
Jason & Megan van Genderen
After almost five years of looking after Jason's mother - Hendrika 'Oma' of "Oma's Applesauce" and "Everybody's Oma" - at home, the van Genderen's were intensely nervous about taking the step of organising respite care. Considerable research only served to add confusion rather than make the pathway understandable and easy.
Jason and Megan talk about their experience with Danielle Robertson and DR Care Solutions, and how Danielle gave them the clarity, confidence and surety that immediately put all their concerns to rest.
I Could Spend Quality Time With Dad
When Dylan could suddenly no longer look after his father's increased care needs, he found he had very little time to make alternative care arrangements. Dylan found Danielle and DR Care Solutions who helped him assess the best outcome for Dad and arranged a placement with a care home in which Dylan had previously been unable to secure a place.
Dylan speaks about his experience with Danielle Robertson and DR Care Solutions, and how he fondly calls her "The Care Whisperer" - she can talk to people in the care industry in a way that gets results!
Mum Had Complex Health Needs
When Morgan's mother's complex health needs and medical conditions took a turn for the worse, not only was the right care required, but it was required urgently. Morgan and the Lander family engaged DR Care Solutions to help find the right care solution swiftly for mum with amazing outcomes.
Morgan speaks about his experience with Danielle Robertson and DR Care Solutions, and how the presented options and solutions helped his family through what was a very traumatic time.
It Changed My Relationships With Dad
When she saw her father wasn't coping as well as he had been with his level of in-home care services, Philippa suspected he needed additional care support. She engaged DR Care Solutions, and Danielle Robertson promptly highlighted that the high care provider management fees were eating into her father's available care hours.
Philippa speaks about her experience with Danielle and DR Care Solutions, and how the recommended changes have positively impacted the dynamic of her relationship with her father.
We Struggled To Help Our Friend
Watching a friend struggle as their degenerative disease begins its debilitating process - and life quickly becomes much more difficult - can be a tough and confusing time. So when Tim could see his friend Nick needed assistance, he contacted DR Care Solutions to see what care and help could be found.
Tim speaks about his experience with Danielle Robertson and DR Care Solutions, and how he feels "lucky" to have met Danielle, who continues to check in on Nick and his friends on a regular basis.
We Needed Urgent Aged Care Placement
When her mother needed urgent care, Lile contacted DR Care Solutions. Both in-home and residential aged care options were provided and a tour of aged care facilities organised. Danielle Robertson joined Lile on the tour, guiding her on what to look for and what questions to ask specifically for her mum's care needs.
Lile speaks about her experience with Danielle Robertson and DR Care Solutions, and how Danielle's personal support and care made all the difference to her and her mother.
If you ever need to find the best possible care home, anywhere in Australia, for someone you love, you need Danielle.
Many residential care homes could not offer my loved one a place. Danielle tirelessly approached so many over four weeks using her contacts: people who respected her reliable, discreet professionalism & appreciated her warm, friendly way.
I can't imagine how I would have survived the process without her compassionate support. There aren't enough words to express my admiration and gratitude!
Thank you, Danielle, for lifting such a weight. Your kindness goes way beyond business.
Your assistance navigating the process and finding the right carer has made an enormous difference to Mum and Dad.
I don't know how anyone manages the process with the guidance you offer.
Dad, while frail and terminally ill, advised how much he appreciated your help to find his next home.
You acted quickly and professionally and arranged in-person tours in the Tweed Heads area. You ensured there was a manual wheelchair in each location for dad. You explained things as we toured but, most importantly, you obtained the feedback from dad for each place.
It was dad's decision; he's moving in within three days of the tour. Having you guide us through the maze that is aged care helped enormously and took the pressure off all of us.
Thanks for all your help, Danielle. We could not have done it without you and dad loves you!
Knowing Dad is safe, clean and cared for is a great relief for my sister and me.
I didn't think I would feel such a weight off my shoulders. We have been so focused on Dad and his needs and wants, we have ignored what that has been doing to us and our families.
The LifePlanTM you developed for my clients is that; this is brilliant! To put it simply, you have probably saved a life (or two).
I'd like you to come and speak to my colleagues when you have time; many of them will have ageing clients who might be in a similar position as my clients. Thanks again.
Thank you for sending through the LifePlanTM.
My daughter and I spent time reading through it and are very impressed by your thoroughness. it's good to feel at ease about my future ageing challenges and know how I can call on you for assistance as I feel the need.
I appreciate your sharing your knowledge and expertise and look forward to further discussions in the future.
Exhausted after years of caring for our parents who were declining in health, we hit crisis point. With the stress of daily life, trying to find the time to understand and navigate the aged care arena and nursing homes was confusing and overwhelming.
Danielle helped find the best nursing home to suit them, RAD negotiations, and organising for our parents to be together in one room while converting the other room into a lounge room for them.
Without DR Care Solutions, I doubt we would have found such a great place so quickly that could care for them together. At such an emotional, traumatic time, they took all of our stress away. Thank you.
We were in a tough spot after Dad's fall in Tweed Heads and desperate to get him into care before the COVID-19 doors closed in Sydney.
We know DR Care Solutions moved mountains and we are forever grateful that we secured the right place for him in nearby Lane Cove.
It took a herculean effort to do this inside two weeks. We need a rest but best wishes for DR Care Solutions' future success.
Danielle's passion is to help people keep their loved ones at home when they become dependent.
My mum has been very ill for over six years, recently needing 24-hour care. Despite having financial resources and learning how to cope, there's no way that we would have managed to organise Mum the best possible care without Danielle's advice, experience and expertise. There's no doubt Danielle has given us the ability, resource and peace of mind to keep Mum at home with the best care, and her services have meant Mum's decline has slowed.
Mum is extremely grateful and feels very loved, and we know we are giving her our best.
We had 10 days to find Mum 24/7 care, complicated further by COVID-19 and Christmas.
Danielle's wealth of experience made me feel like I was in safe hands. She helped us secure a new home for Mum that we're all really happy with.
I don't think I could have been able to do it without her!
"My mum had been in Wyong Hospital for nearly six weeks when they advised she was unable to return home. I am based in Sydney and was feeling the pressure of visiting Mum every weekend for the more than two months that she was in hospital. One of my work colleagues referred me to Danielle from DR Care Solutions as he felt she would be able to support me to find Mum's next home, closer to me in Sydney.
I started looking at aged care facilities myself but was quickly overwhelmed by the situation; I really didn't know where to start. Danielle was calm, professional and took the time to get to know Mum including her likes and dislikes. An overview was prepared (LifePlanTM) and sent to the top pre-vetted aged care homes close to where I live. Mum was clinically accepted and then tours to four homes began. We reduced it down to two homes we liked.
The other key issue for me was how complicated the financial issues are with aged care. Danielle introduced me to an Aged Care Accredited Financial Adviser to ensure we could afford Mum's aged care costs going forward. The desired home was chosen and Mum was transported down from Wyong Hospital into her new home. She (and I) are grateful she's close by and settled. I can't thank Danielle and her team enough for her support, empathy and care throughout this process and would encourage others in the same predicament to reach out to her."
Killarney Heights NSW | September 2022
"In May of this year my friend Anne explained to me that her husband Gordon, who I have known for many years, was in hospital after suffering a fall. Gordon has had mild dementia for some time which was exacerbated by the fall. Anne was told that he needed respite care, at least temporarily and possibly permanently. We had no idea how to find a suitable nursing home for him when the one recommended by the hospital did not prove suitable.
Gordon was a difficult patient for the hospital because of problems associated with the dementia, and we turned to Danielle for help.
Danielle stated very clearly in advance what her aims were and what the cost would be. She has more than fulfilled our expectations. I think it might have been challenging even for Danielle; she must have spent a lot of time choosing from a long list of possible places ones that would best suit Gordon, then she and Anne went to a few to look. We were so thankful that Danielle has contacts in many places, and from her experience was able to guide us.
I am delighted to say that Gordon is now comfortably settled.
There were so many difficulties involved in this and it was clearly a very emotional time for Anne and Gordon. I know that for Danielle this is her job, but her commitment went well beyond that. She is a genuinely caring person, with the experience and expertise to be able to reach a successful conclusion.
I have no reservations at all in wholeheartedly recommending Danielle; her work in this field is clearly outstanding."
Bernice Sharp (Dr.)
Belrose NSW | September 2022
"The "Eagle has landed" and best news: no ruffled feathers! Mum loves it and can't thank us all enough.
Danielle, may I take this opportunity to thank you on behalf of the family for all your assistance in navigating the minefield of aged care. Without your guidance, we certainly would have struggled to get a placement, but to achieve an outcome where Mum "loves it" is an outstanding outcome that should not be understated.
Thank you also for connecting us with an Aged Care Accredited Financial Adviser. Whilst it's still early days with them, we feel very comfortable that through you, we will be in good hands."
Coonamble NSW | July 2022
"I first met Danielle after accepting I would need some assistance caring for my wife.
Initially, she organised some patient and compassionate home carers, allowing me some much-needed time off.
Unfortunately, my wife's condition eventually deteriorated. She ended up in hospital with a fractured arm after yet another fall. The hospital demanded that she be moved into aged care as soon as possible and arranged to have her transferred to a facility they assured me would be satisfactory.
After touring it, I saw it was far from satisfactory and refused to consent to the transfer.
I came under intense pressure from the hospital staff to organise alternative accommodation, but none of the facilities I contacted had any places available.
Danielle dropped everything to swing into action. She fielded calls from (increasingly belligerent) hospital staff, reached out to her care industry contacts, quickly organised tours of several excellent facilities, and arranged for my wife to be moved into the one I liked best within 48 hours.
Danielle was there for us when we most needed her. I have no hesitation in recommending her services to anyone who may need a skilled and passionate advocate during a challenging time."
Frenchs Forest NSW | June 2022
"Many thanks again for your guidance through this minefield - and already I feel so much better - slept so soundly last night!"
Hills District NSW | June 2022
"When my father, who I'd been looking after for the previous 18 months or so as his primary carer, was suddenly in a position where we could no longer look after him, I was then in a very difficult position. It was particularly difficult because even with the care providers coming into our home, we couldn't continue to look after him, and I had a very short amount of time to arrange anything.
I discovered Danielle and spoke with her. Her experience was so clear, so obvious, and she spent time with me to really help me think about what was going to be the best outcome and best result for my father. There was some discussion with our family, "Is this something that would be the right thing to do?", and within 24 hours Danielle had arranged a meeting with a care provider. It was such an amazing experience to have that level of support, and particularly after that very same care home had told me they didn't have a place for my father - yet within two days of talking with Danielle we had an amazing room and wonderful people there looking after my father.
It was absolutely special because it meant that I was able to spend really quality time with my father and just really share that time.
I wanted to thank Danielle. I now call her "The Care Whisperer" because she's able to talk to people int he care industry in ways that I wasn't able to. She's a really amazing person. I know that she will support you in helping you get what you need in your family."
NSW | June 2022
"My Dad had several falls at home in his apartment and ended up in hospital. I didn't know whether we would be able to bring Dad home with care or whether we needed to relocate him into a residential care home. It was Dad's decision (while in the hospital) to relocate into care.
During the midst of Covid, we were very much restricted on doing tours. Given the tight restrictions, Danielle felt it was absolutely imperative that I was on the ground, and she came in remotely for all the tours to guide, support and ask appropriate questions.
We loved one place which didn't have the availability but were prepared to relocate into respite nearby and wait until a room became available at the favourite home. It wasn't too long before Dad was relocated and settled.
I can't thank you enough for being such an amazing support through what was rather an emotional time. You do amazing work."
"Following a stroke, my father's dementia progressed rapidly and I found myself in a situation where I urgently needed to find suitable care for his needs.
Navigating the mine field that is high-level aged care would have been impossible had I not contacted Danielle.
Right from the start she stepped in, directing and assisting me with every stage of the process. Danielle undertook a thorough assessment of Dad, as a person - who he is, where he came from, and what he needed. She then took all the steps necessary to find the best home for him and was endlessly persistent in keeping in touch with all of the local aged care facilities together with liaising with the hospital to find the right fit for Dad. She was constantly in contact with me, updating me at every stage of the process.
Danielle was also a great support to me during a very difficult time; I felt like my Dad was being represented and that I was being represented.
Dad is now safe and content in his new home and that is such a great relief. As a parent of two young children, I would have been lost attempting this undertaking on my own and I am incredibly grateful to Danielle as I simply could not have done this without her hard work and expertise."
"If you ever need to find the best possible care home, anywhere in Australia, for someone you love, you need Danielle.
My loved one's circumstances were most unusual; many homes would not - or could not - offer her a place. Danielle tirelessly approached so many over four weeks using her contacts across the city, clearly people who respected her reliable, discreet professionalism and appreciated her warm, friendly way.
I can't begin to imagine how I would have survived the process without her compassionate support until we found the perfect home.
There aren't enough words to express my admiration and gratitude!
Thank you, Danielle, for lifting such a weight. Your kindness goes way beyond business."
"My dad, whilst frail and terminally ill, advised me how much he appreciated your help to find his next home.
You acted quickly and professionally and arranged in-person tours in the Tweed Heads area. You ensured there was a manual wheelchair in each location which assisted dad to relax as we did the tours. You explained things as we toured but, most importantly, you obtained the feedback from dad for each place.
It was dad's decision as to which home he chose and he is moving in within three days of the tour. Having you guide us through the maze that is aged care helped enormously and took the pressure off all of us.
Thanks for all your help, Danielle. We could not have done it without you and dad loves you!"
Shane Marshall for his dad, Raymond
"Danielle specialises in assisting families find the right care solutions for their loved ones. There's no financial (or non-financial) arrangement between us and Danielle - I recommend her services because I know she's amazing at what she does and she provides the service that I'd want for my own family."
Financial Adviser, Lifestyle and Care, Alteris Financial Group
"I would like to thank you for all your help last year when you supported Mum in engaging carers to help her out at home. It was something she didn't think was possible. She's settled into her new home now in assisted living."
"Thank you, Danielle, for prioritising the aged care placement of my second cousin last week.
We were under extreme pressure from the hospital to relocate him into care and quickly. You sprang into action, provided us with five suitable options, toured four facilities and, within three days, had a lovely room in a facility close by to my home.
I have no doubt that your mum would be so proud of the work you're now doing with families like mine. You absolutely are an angel.
John is settling in fine and although it's a massive change for him after recently losing his wife, it's a great outcome. I truly couldn't have done it without you. Thank you again."
"In 2020 was I referred to you by a close acquaintance who is a medical professional. My sister, her husband and I were struggling to find help with her demanding home care needs.
Before contacting you we had tried to negotiate the labyrinth of services and organisations on our own with little success. Our most pressing need was to change my sister’s care provider as the one we had found proved to be very unsatisfactory. Your swift, compassionate and professional response resolved that issue in record time.
Your assistance and advice did not end there. During the course of my sister’s illness, you provided continuous and invaluable support and planning as various issues arose. Given how complex health needs can be, especially at times of personal stress, your advice was of enormous support to us.
On behalf of my sister’s family, I want to say how grateful we are for your help throughout her illness, and we recommend DR Care solutions to anybody trying to find the best solution to their health care needs."
"You're so brilliant at what you do, Danielle. Your expertise and peace of mind are a blessing to so many!"
"Tom and I would like to express our sincere gratitude for your advice and support at an extremely challenging time for the family.
Your comprehensive reports, knowledge of the aged care system, and calm control of the process lifted an enormous load from our shoulders.
I don't know how anyone successfully navigates the aged care system without you! You worked miracles for us during this lockdown - thank you!"
Tom & Maha Dunne
"My sister and I reached out to you in crisis. We were told that Mum could not return home and needed to be urgently placed into care. We phoned you and within a 48-hour period (before a weekend) and during Covid-19 lockdown, you were able to 'pull a rabbit from a hat' and find Mum the perfect place for her end-of-life care.
You moved swiftly and compassionately to ensure Mum could be moved. Unfortunately, Mum's condition deteriorated to a point where the hospital advised she could not be relocated.
We appreciated your help when we most needed it, thank you so much. We are missing Mum every day but getting on with things and hope that now that the lockdown is finished, we can get back to something that resembles normal. I think there will always be that nagging feeling that something is missing now that Mum is no longer with us. I hope others feel comfort knowing you can help them at such a tumultuous and emotional time, quickly and professionally."
Jon Torpy & Michelle Cura
"I just wanted to comment on the 'Client Overviews' you prepare for those relocating into residential aged care, they are just fabulous. There is so much information that is so helpful in finding the most appropriate home for your clients. I look forward to the day when one of our homes has suitable vacancies for one of your clients. Thank you for reaching out to us at Estia on behalf of your clients."
Client Relationship Manager, Estia Health
"In July 2021, I reached out to your company, DR Care Solutions, to get urgent help for my wife Amanda who is only 57 years old and has early onset dementia.
Initially I thought we could manage her with a bit of external help and some funding from NDIS. Her condition was deteriorating, her behaviour became quite aggressive, and her existing carers were constantly abandoning her and would not come back as they could not manage her behaviour.
Myself and my 2 teenage daughters (one doing her HSC) were basically desperate and lost in what to do next.
After contacting you at DR Care Solutions, you came out quickly to assess Amanda and developed a very detailed and comprehensive Life PlanTM for her with very clear recommendations. Thereafter you gave me a choice of thee quality home care providers with carer profiles which matched what was required in your detailed Life PlanTM for Amanda.
Once you helped me choose a suitable new care provider you also helped organise a support coordinator and a professional case manager together with a behavioural specialist to review Amanda’s current NDIS plan to get Amanda much more funding which would cover her needs now.
The new carers are highly skilled in dementia care and, together with altered medications for Amanda, have given her a more settled and comfortable daily routine.
I just want to thank you and DR Care Solutions from the bottom of my heart for all this you have done to make not only my wife's life easier but also mine and my daughters' lives have now had much stress and pressure taken off us.
Now Amanda can stay at home much longer which makes me very happy.
Thank you again, Danielle."
"We recently found ourselves in a position where we had to organise respite care for my mother. She'd been living with us here at home for almost five years. We'd looked after her, everything, every day, and we were really intensely nervous about taking this next step.
We had done initial Googling, we'd hung on the phone for two days trying to get information, and we were more and more confused than ever.
When we spoke with you, Danielle, you gave us a clarity and a confidence and a surety that put us at ease straightaway. You are just incredible to work with.
And we were at a massive crisis point... and you just made everything happen and it just took a complete load off of us. It meant we could concentrate on what we need to, which was Mum, and we got a result and it was incredible how quickly it all happened and you pulled it all together.
We got the best result for Mum and for our family at the same time. So eternally grateful for all your help. Thank you."
J & M van Genderen
"I was significantly injured after being hit by a car. I needed support to keep my home running smoothly and my insurer agreed for me to have some domestic assistances.
A friend recommended that I reach out to Danielle from DR Care Solutions. Danielle sprang into action and organised a fabulous provider to assist me for several months. Their service made a big difference for my recovery. It has been extremely helpful to have those extra hands when needed the most. The cleaning service was very reliable and professional and managed the heavier tasks I was unable to.
Thank you very much again for your help and support. I would highly recommend your service to anyone in need."
"Danielle was literally the 'Angel' who helped us navigate through what was to be the final week of Dad's long life.
Dad has been hospitalised five weeks earlier and the family had little experience in how the hospital systems operated. Whilst the doctors and nursing staff were doing everything they could, the family felt that Dad's life might be prolonged and more comfortable if he could be at home.
Trying to facilitate this was hugely challenging. He was going to need 24-hour care and I was getting totally bamboozled by the advice that was being given by the social workers, occupational therapist, and nursing staff. It was totally overwhelming.
I remembered that Danielle, an old family friend, was in the care industry but I hadn't realised the extent she was involved and the care and assistance she was ultimately able to give us. With one phone call, she provided the clarity and support that we so desperately needed.
Danielle immediately came to see Dad and readily assessed the situation. She stepped into action and had 24-hour nursing staff lined up plus all the equipment that would be necessary to care for Dad at home. During a very emotional time, she provided comforting support to us all.
On the day that everything was to be installed at home, Dad ultimately decided he was too sick to leave hospital. One phone call to Danielle and all the arrangements that had been put in place were cancelled. We were able to spend our time with Dad rather than trying to unravel everything that had been organised.
Sadly, Dad passed away later that night. As a family, this had been the most challenging time we had all had to face together. Danielle navigated us through with love, compassion, care and understanding.
With our love, thank you, Danielle."
"My Mum was based in Melbourne and became very unwell quickly. After being in hospital for a month, we were told she couldn't return home and would need 24/7 medical care moving forward. My brothers and I had 10 days to find her care in Sydney, complicated by COVID-19 restrictions.
In what was an already stressful time (and over the Christmas break), Danielle got to work and was able to shortlist five potential nursing homes in lightning speed time. We walked through all five in the space of a day.
Danielle's wealth of experience within the industry made me feel like I was in safe hands. She knew what to look out for, asked all the right questions, and helped us secure a new home for Mum that, as a family, we (and importantly, Mum), are really happy with.
Navigating the minefield that is aged care homes was made infinitely easier with the help of Danielle. I honestly don't think that I would have been able to do it without her!"
"After a difficult and very emotional year of finding the right balance of home care for our dad, it was suggested we try Danielle from DR Care Solutions to manage the process on our behalf in getting him professional care at an appropriate nursing home facility; that suited everyone.
Her professionalism, due diligence and empathy was beyond our expectations. Danielle's communication in every aspect was extremely transparent giving us great relief that Danielle had Dad's best interests at the forefront every step of the way. I think I can honestly say on behalf of the family, we are truly grateful for Danielle's services and would happily recommend her to others."
Johanne, Peter & Gracie
"We used Danielle to navigate the nightmare that is the ACAT process and entering into aged care. The Government has made it very difficult for the average person to wade their way through all of the forms and procedures.
Because we are both busy running businesses, we didn't have the time to devote to the process.
Danielle made it easy and she really cared about the future of our 90 year old father. She quickly got the ACAT Assessment done (when he was in hospital after a fall) and then proceeded to explore a number of Aged Care Facilities suitable for his needs. She took the time to take him to a number of facilities so he could assess which one he preferred.
She even put us in touch with a Financial Advisor to assist with analysing the financial implications of the various options.
She found the perfect place for our Dad and he has settled in well.
Unless you have an enormous amount of time and patience, I would strongly recommend that you use Danielle and DR Care Solutions services as she makes the whole process seem like it is easy."
Peter & Stephen Rust
"I am so glad, Danielle, that you suggested the change of care provider for my brother and sister-in-law. Together, you and the new Case Manager have made it possible for my brother to return home from care and remain at home as per his wishes, and are making their life so much more comfortable. We appreciate the efforts you went to quickly and efficiently, particularly given that there was the additional challenge of my brother and his wife being congenitally deaf and both have significant health issues. Things seemed to have settled and we have obtained the great outcome that we all wished for. Thank you again."
"Thanks Danielle, that is the most faithful representation of any meeting that I have ever attended... yet you were hardly taking any notes!! You obviously have every single one of your own brain cells intact! Cheers, Ian."
Ian K Bailey, OAM
"Having had our first carer visit under our new arrangement with the new provider, it gives me the opportunity to again thank you for the wonderful service you gave to June and me. The carer did a fantastic job for us. Very professional and friendly. Our very best wishes, June & Bob Reid."
June & Bob Reid
"Some very well written and, at times, confronting topics from you over the past few weeks. Excellent work! For our own situation, I wish we’d have known you 15 years ago when we were starting to make difficult decisions about my wife’s Mum, who lived with us for 11 years. It may not have made things any easier emotionally, but it certainly would have given the direction and clarity that, back then, was just so confusing to manoeuvre through. As I’ve said previously, you’re one of the very few people that I’ve come across in my life that I believe have found their calling in life. I’d count the total number I’ve met or known on two hands! Keep doing what you are doing to help those who are confronted by the Aged Care and Disability Care maze, often at a very emotional time."
Family Business Advisor, The Family Business Transformer
"I engaged with Danielle Robertson from DR Care Solutions to assist me to find respite care for my mother who had been hospitalised for many weeks. She required full time care and we were unable to offer the care and supervision that my mother required in her own home, she was deemed a falls risk and was non-compliant due to language barriers.
I didn’t know where to begin searching for a nursing home and coupled with all the requirements and paperwork needed with external organisations, I had no idea where to start.
From the moment we engaged with Danielle, she’s extremely efficient, understanding and was able to manage the process for us. Within a few days we were already doing virtual tours and walkthroughs of a selected facilities and only a few weeks later Danielle had placed my mother into a nursing home close to home and spoke my mother’s native language, Italian.
Using DR Care Solutions took the burden and heart ache away from finding suitable care for my mother.
I’d highly recommend Danielle and her company in assisting anyone with finding the right care solution for your family member or loved one. She made the process easy; everything was seamless."
"I still pinch myself for the absolute amazing good fortune you brought to my life to help me find and settle so quickly into the hostel environment providing low level care and support at Hunters Hill. We are all over the lock down. We cannot wander around the property, nor visit the cafe – ‘no problem I say’ as the facility must contain traffic throughout the property. Shame we cannot use the lovely grounds but that will come around in the not too distant future, I am sure.
I now have a busy in-house schedule (giggle). Exercise, Art class and balancing class, not to mention Zoom presentations on anything and everything, plus Stars of the Silver Screen in the Recreation room (they have loosened up numbers in groups), my word I’m such a busy girl! Seriously though, I am just so grateful to you for finding the perfect place for me to enhance my quality of life. You managed the process quickly and professionally and made the job for me and my son so much easier at a rather emotional time. I often recommend your services to others. I wish you every success!"
"I want to thank you very much for getting Neil into Care in Toorak and for all your wonderful work. Lots of people have said to me how did you manage to get him in there? It is such a wonderful place with a good reputation. I really appreciated your efficiency and professionalism to help us and so quickly, given we were presented with COVID-19 restrictions.”
"Danielle’s passion is to help people keep their loved ones at home, when they are ill and become dependent, (rather than needing to be put in a hospital or home).
My mum has a progressive lung disease and been very ill for over six years. For the past 18 months, Mum has needed 24hour care. I live in London, one sister lives in Mexico, one sister has a young family, my father is partially deaf. None of us are in a position to be full time carers.
Despite having the financial resource and learning how to cope along the way – there is just no way that we would have managed to organise mum the best possible care without the advice of Danielle’s experience and expertise.
First thing first, care is very expensive and can feel like a full time job to manage.
There is no doubt that Danielle has given our family the ability, resource and peace of mind to keep mum at home with the best possible care.
Danielle’s service consists of a holistic care program to include government funding, carers, physios, occupational therapy (to get the right set up at home), a palliative care team (to keep mum comfortable and with the best quality of life)- everyone visits mum at home with great coordination to ensure the correct pace and communication.
There is no doubt that Danielle’s services have meant mum’s decline has slowed and of course we know that we are giving her everything that we possibly can, no stone unturned. Mum is extremely grateful and feels very loved and we know we are giving her our all.
It’s important to add, Danielle does not do a ‘one size fits all programs’, her services and recommendations have been tweaked to fit our needs and right family personality fit.
It’s a very emotional and stressful time. We are incredibly grateful.
As an added benefit, Danielle is warm, kind and a great counsellor. Our family has a new friend."
"A note to thank you, Danielle. My parents, both in their mid-eighties, have lived in their home for 60 years. Both are carrying chronic health issues. They did not want to leave their home if they could possibly stay there. When my mother was being admitted again for treatment to a chronic leg ulcer, I became worried about how Dad would cope without her at home.
Mum’s specialist vascular surgeon would not release her from hospital this time unless she had nursing care regularly attending the home and a reduced workload so she could keep off her leg as much as possible. I was faced with helping my parents navigate the complex area of home care and aged care services.
I looked on the web and was baffled by the number of services to choose from. Where did I start; Danielle was the answer. Danielle knew which services to recommend and helped us to come to where we are now with both Mum and Dad at home receiving weekly carer support, and gardening services from a home care services team who listen to my parents’ wants and desires. We as a family are very happy with the result, and I am so glad that I had met Danielle."
"Thank you so much Danielle for your support in finding the perfect residence for our 91 year old Dad. My sisters financial advisor recommended Danielle when we were unhappy with the carers that we had employed. Danielle came to visit Dad at his house and created a plan for him based around his needs and interests. Then Dad had a fall and ended up in hospital. Dad was unhappy in hospital, so when the doctors advised us that he should not return home but enter into care, my 3 siblings and I panicked. We had just a few days to arrange respite with a view to permanence.
Danielle immediately launched into action and found us a wonderful facility that even had a coffee shop. Knowing that Dad could wander down for a cuppa and a chat was really comforting as this was one of his favourite outings. Danielle continued close contact with us, we had not visited residences before and were still worried that there may be a better one out there for Dad. Danielle demonstrated caring and patience as she ran two Care360 reports and accompanied us to visit another 7 residences. We needed the reassurance that where Dad was, was the best place for him.
After all the running around, we knew that the first place Danielle had found was indeed the best. Our whole family can’t thank you enough, you were our heaven sent guide during an emotional and stressful time. You worked so quickly to find the perfect place for Dad and we shall be forever grateful for your patience, understanding and caring nature."
Michelle, Sharon, Michael & Brett
"We were in a tough spot after Dad’s fall in Tweed Heads and desperate to get him into care before the COVID-19 doors closed in Sydney.
We know you moved mountains and we are forever grateful that we secured the right place for him in nearby Lane Cove. It took a herculean effort to do this inside two weeks – we need a rest but best wishes for your future success."
S & K Wright
"Mum moves into care today for respite with a view to permanent care. I cannot thank you enough for all your help and support at a very emotional and stressful time for me and my family. You have been more than helpful and your advice has been second to none. Thank you!"
"Thank you, Danielle, for all your assistance and support with arranging care for my mother and brother recently. It’s one thing to have to navigate the aged care system for my mother, but to also have to navigate NDIS, Centrelink and carers to assist with my brother’s care when he was diagnosed with Early Onset Dementia, at the same time, was overwhelming and complex.
You listened to our concerns and wishes with empathy and acted with haste to ensure that care was in place as quickly as possible - offering guidance and support at every stage. I have no hesitation in recommending your services to anyone who is in the unenviable position of arranging care for their loved ones. Appreciate all that you have done for my family – thank you again."
"Mum is doing really well and don’t think I’ve ever seen her as happy in years. She’s practically running the place. The head nurse mentioned recently they should be paying her!!! The staff love her because she has her marbles and can participate in all the activities. She’s started a knitting club, in charge of the garden areas (watering etc), heavily involved in celebrations Halloween, Melbourne Cup, Christmas decorations, shopping and setting up. Thank you so much for helping us find the right care and accommodation for Mum. We couldn’t have hoped for a better outcome."
"Far out Danielle... You are amazing! I'm a physio working in domiciliary work mostly with the aged and it's great to see someone who cares. Thanks again."
"Thanks for your support and the inspirational, professional and empathetic way you help people, Danielle!"
Foundation Financial Advice
"Thanks again, Danielle, for your assistance. It is much appreciated. Knowing that Dad is safe and clean and cared for is a great relief for both my sister and I. Although I didn’t think I would feel such a weight off my shoulders, we have been so focused on Dad and his needs and wants, we have ignored what that has been doing to us and our families."
"My feedback on the LifePlanTM you developed for my clients, is that, this is brilliant! To put it simply, you have probably saved a life (or two).
I’d like you to come and speak to my GT colleagues when you have time. Many of them will have ageing clients who might be in a similar position as my clients. Thanks again."
Partner - Private Advisory, Grant Thornton
"Your services are so valuable and it’s amazing that you are able to take care of all of these problems so smoothly, you make it all look and sound so easy until the rest of us try it. Keep up the good work!"
"My brothers and I approached Danielle to see if she could help us when my mother needed to move quickly from interstate to Sydney and into respite and possibly longer term high level care. We were so glad we did.
Danielle moved smoothly into action, working with my cautious and unwell mother to ascertain her needs and preferences (by phone), identifying suitable options, working with us to arrange visits so we could finalise an option for respite, and identifying and sourcing all support needs to move my mother from Queensland. Everything went so smoothly. Somehow Danielle met everyone’s requirements and serviced everyone’s emotional needs too.
And the process meant the family was very involved with staff from the get go. My mother moved in and Danielle supported her in discussions for alterations to her room and routine and care. By the end of the respite period, Mum had decided to stay at the home - her health had improved enough for her to enjoy the expansive gardens.
Danielle again swung into action, helping us to negotiate with the home and settle all terms and conditions. Mum has been there a year - the family meets for lunch in the gardens most weekends."
"It all started with Shingles! We secured a temporary carer using the Commonwealth Package... eventually the Aged Care Package became available. Now we had a further challenge: we did not know where to start! The Aged Care System is not easy to understand or navigate. We wanted a quality provider for our mother and fortunately we were aware of Danielle’s expertise through her former business, DIAL-AN-ANGEL.
From the outset, our family felt relieved and comforted to know that we had an advocate who was knowledgeable and someone we could trust to provide suitable options & recommendations for our mother.
After an initial assessment, Danielle was able to narrow our search down to a few suitable providers to consider for weekly in house support. Without Danielle’s assistance, knowledge and tremendous support, we would have found this task extremely difficult.
Our mother is very happy with her regular care person who attends on a weekly basis. It gives our family peace of mind as we know we can schedule doctor’s visits, have her groceries purchased with the carer visiting on a regular basis."
"You have been such a great help in navigating and negotiating Aged Care for my wife and me. Both of us are 87 years of age and I am my wife’s primary carer. I was finding it very tiring and I really didn’t know where to turn. We had previous experience of having carers sent from a large organisation which proved incompatible with our family. My wife was not keen on having care and support services reintroduced. Danielle came along and listened carefully to our wants and wishes and introduced the right care provider to match our needs. Care and support started last week and I am pleased to say that Ann has accepted the help quite well. Thank you again for your involvement, it has taken enormous pressure off me."
"Your assistance in navigating the process and finding the right carers has made an enormous difference to Mum and Dad. I don't know how anyone manages the process without the guidance you offer."
"I wanted to thank you for all your help over the last few weeks.
As you were aware, we were in a desperate position trying to find a nursing home for Jeff’s parents, who both suffer from dementia. We looked for weeks trying to find a suitable place, however the aged care system is a minefield and we were out of our depth.
Thank goodness you found a place within three days and it was such a pleasure dealing with you and so easy. You listened to what we needed and found us exactly what we had in mind, this took a huge burden and stress off our shoulder. Within two weeks they were in accommodation and being taken care of.
We can’t thank-you enough for your making our lives easier and finding the perfect place for Jeff’s parents."
"Thanks for your Christmas wishes, Danielle. Mum turned 95 on Monday and is in Canberra for the next few weeks. I am convinced she would not have lived this long life had she been living in an institution. So we are very happy that she is doing well and that she can remain living at home after you introduced the right home care provider with a team of quality carers. I wish you and your family peace and joy for the festive season and all the best for 2019".
"Our neighbour, Fiona was concerned about our health, safety and wellbeing and made contact with Danielle from DR Care Solutions. We contacted Danielle and had a brief chat about where we were at. Danielle arranged to visit us to determine the best way forward for our long-term care. Danielle informed us of all the options available and what she felt might be best for us.
Given the fact that we are 94 and 95 years of age, the family felt it best we move into a care facility close to an area we were familiar with. Danielle professionally assisted us to locate the right facility with two rooms next to each other. We were able to set one up as a bedroom and the other as a small living area. There is a shared bathroom just outside the rooms.
We knew it would be quite difficult to find a place that could accommodate both of us together in the area we wanted. We were just so grateful for Danielle’s sage advice and guidance. We would highly recommend DR Care Solutions to anyone who is unsure of their next steps."
R & J Hughes
"Having cared for my husband 24/7 for eight months this year I reluctantly had to put him into respite care in a nursing home nearby. Danielle Robertson was instrumental in getting him in there, overnight. We were very fortunate because it was the only bed available. After an unfortunate episode, he was admitted to hospital with aspirated pneumonia and spent 8 days there.
Upon his return to the home I was very anxious that it should not happen again. I voiced my concerns to Danielle, with the thought that we might need a carer. Within 24 hours Danielle had arranged for carers to attend my husband seven days a week. They attend to his needs and give him breakfast, etc, and look after him until I get there to give him lunch.
It has made such a difference for me to have peace of mind that he is getting individual attention. He is more alert and, today, with the help of his carer was walking for the first time in two months. The staff in the nursing home have nothing but praise for the quality of the carers and, I know, it is because of the vigilance of Danielle that things have gone so smoothly."
"Thank you for your sensitive attention to the care needs of my friends and neighbours. We have lived in the same apartment building for some 20 years, so I have become close friends to them.
She has relatively little mobility and has suffered from several falls in their apartment over recent months. He is in better health, though nearing 94 year of age, when she falls he is not strong enough to assist her.
Some five weeks ago she fell once again, and you were good enough to respond quickly and at the weekend, made a comprehensive care assessment of both of them and arranged for carers to come to the apartment on a 24/7 basis.
I was impressed with your professionalism and understanding of what was required. The Care Provider you organised were also very capable and gave the couple good support for several weeks.
Thank you for your concern and help."
"Being interstate and navigating the aged care system for my parents was a very difficult and daunting task. With a dignified and professional approach, Danielle simplified a complicated process by offering practical advice and achievable options. Armed with knowledge and knowing the relevant questions to ask has made a significant difference to this experience.
Thank you Danielle for your gracious support, it is very much appreciated."
"Thank you once again for your assessment and comprehensive summary of our situation. Even though we are 79 and 80 respectively and extremely healthy and independent, it does bring to our attention that we are getting older even though we feel good, there will be a time when we will need some assistance and that is what you helped point out to us.
Thank you again for your empathy and support. It is appreciated."
K & V Flynn
"At age 94, and after successfully living independently for almost 30 years, my mother’s health began to decline. As her only daughter and relative in Australia, I was at somewhat of a loss to know how to help my mum into aged care, which was the only realistic avenue open to her.
Thankfully, Danielle’s services were recommended to me. I found Danielle’s knowledge, advice and wonderfully warm manner invaluable in helping me navigate the aged care system. I would have been quite lost without her support and guidance and am thankful that our paths crossed. With Danielle’s help, I believe that my mum has now found the best care place for her ongoing needs."
"After only a brief time using the services of Danielle for our clients, I have found Danielle to be extremely empathetic, knowledgeable and personable in her approach.
Danielle's ability to understand our clients' care needs was accurate and assisting them find the appropriate care provider was fantastic.
I thoroughly recommend Danielle and her services."
Financial Planner, Skeggs Goldstien
"Danielle's in depth knowledge of this challenging area is great. She also approaches the issues for clients in a sympathetic and personable manner which is essential when dealing with what can be an emotional and confusing area for clients to deal with. Working with Danielle is a pleasure too."
Special Counsel, Hall & Willcox
"After some rather alarming behaviour of a much loved relative I, as the carer, was feeling stressed. Knowing that Danielle is involved with aged solutions I, initially, contacted her for advice. Her response was immediate and to the point. She elicited co-operation with our family doctor for review of recent medication and offered some coping mechanisms for me in the meantime.
We discussed other strategies to be able to keep this much loved family member at home where he is familiar. It took a huge weight off my shoulders being able to talk with a professional in aged care, whose main thrust is to provide support, not only for the client but their family as well. We thank you Danielle."
"I was in a complex and stressful situation with my elderly mother. I urgently needed help and guidance to work out a new care arrangement and, despite working in health and aged care, I was at a loss to work out how to begin to make this happen. I was dismayed to learn just how confusing and stressful the whole process was. The mountain of paperwork and assortment of phone calls I made only added to the stress and confusion. Despite a lot of time and research spent on this, I was getting a lot more concerned, not less.
I was then referred to Danielle Robertson. She took the time to discuss my mother’s situation over the phone and then, quite promptly, met with me in person to more thoroughly understand the entire situation. Danielle also took the time to personally meet with my mother in the nursing home where she had a temporary respite arrangement.
Danielle’s 30 years of experience was very evident in her professional approach, but she was also gentle and personable. Our situation was complex and we needed services recommended to us. Danielle clearly listened to our situation and found a high quality care provider for my mother very quickly! I was also recommended to an Aged Care Specialist Financial Planner, who was also an enormous help.
At all times I have been made to feel supported by Danielle who has communicated very well with me during this stressful time. I have no hesitation in recommending Danielle Robertson Consulting (DR Care Solutions) to anyone wanting a personable and professional team who will support and guide them when the time comes to help an elderly parent or loved one in a crisis."
"It was such a pleasure (and relief) to meet Danielle. My frustration about how to find cost effective and quality care for my 93 year old mother who wished to live at home were mounting every day.
From our first conversation I felt that I had met a specialist in the field of home care for elderly people who understood what was needed for my Mum and worked with her to develop a good plan for her care and then arranged for us to meet potential providers - all good quality organisations with the same values as her. We were able to appoint a care provider very quickly after Danielle's assistance, she provided a very professional and caring service to Mum and we are very grateful."
"Danielle has assisted our family through a very complicated process of engaging a long term care solution for my mother who requires ongoing 24 hour care. Danielle carefully assessed our needs and partnered us with the most suitable care providers. She assisted us through the interview and implementation process and has kept in contact to ensure we have ongoing support. This is a most valuable service and we recommend Danielle for anyone seeking assistance in this area."
TC & HM
"Thank you so much for explaining the aged care system to Mum. Even just your chats with her have lifted such a weight off of her shoulders. I know that staying in her own home is so important. So given that is your expertise it certainly removes the fear of having to relocate to residential care. Thanks again."
"The brief you provided on this client was more than comprehensive! It was fantastic! I feel like I know the client personally after reading through it. It was extremely helpful to pull together the quotation for care."
Care Provider on the DRCS Care Provider Network
"In brief, Danielle Robertson Consulting (DR Care Solutions) is a boutique consulting service, specialising in the navigation of health, aged, disability care, retirement living and child care. Our partners at Aged Care Steps also highly recommend Danielle Robertson Consulting (DR Care Solutions)."
General Manager, GPS Wealth Ltd
"I am most impressed, Danielle. Your work is very professional and comprehensive. I have absolutely no reservations or concerns about your processes, they are excellent. I am more than comfortable to be recommending you for further work after reading your executive summary and even more likely to have a preference for you to manage the navigation part of the process than me."
"Thank you so much for the time you have taken to complete the health and well-being assessment summary. I have let all the family read the document and printed a copy for my dad to read too. I can’t believe how much information you managed to gather from the initial meeting. You really gathered so much and it seemed like a casual chat rather than an interview as such. You seemed to make the family feel at ease and thus they were more open.
In relation to the recommendations you made, we will be working with Dad and Mum to make these happen. Thank you again."
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